Ford Escape Manuals

Ford Escape: SYNC™ (If Equipped) / Using SYNC™ With Your Phone

Hands-free calling is one of the main features of SYNC. While the system supports a variety of features, many are dependent on your cellular phone's functionality. At a minimum, most cellular phones with Bluetooth wireless technology support the following functions:

  • Answering an incoming call.
  • Ending a call.
  • Dialing a number.
  • Redialing.
  • Call waiting notification.
  • Caller identification.

Other features, such as text messaging using Bluetooth and automatic phonebook download, are phone-dependent features.

Pairing a Phone

Wirelessly pairing your phone with SYNC allows you to make and receive hands-free calls.

Note: Make sure to switch on the ignition and the radio. Shift the transmission into park (P) for automatic transmission or neutral (N) for manual transmission.

Using the Audio System

Note: To scroll through the menus, press the up and down arrows on your audio system.

  1. Make sure to switch on your phone's Bluetooth feature before starting the search. See your device's manual if necessary.
  2. Press the Settings button.
  3. Select Bluetooth from the menu.
  4. Press the OK button.
  5. Select the option to add. This starts the pairing process.
  6. When a message to begin pairing appears in the audio display, search for SYNC on your device.

Depending on your phone's capability and your market, the system may prompt you with questions, such as setting the current phone as the primary phone and downloading your phonebook.

Using Voice Commands

Ford Escape. Using SYNC™ With Your Phone Make sure to switch on your phone's Bluetooth feature before starting the search. See your device's manual if necessary.

Press the voice button and when prompted say:

Ford Escape. Using SYNC™ With Your Phone

Phone Voice Commands

Ford Escape. Using SYNC™ With Your Phone Press the voice button. You can do things like place a phone call and access text messages. When prompted, say a command. See the following table for examples of commands.

Ford Escape. Using SYNC™ With Your Phone

__ is a dynamic listing, meaning that it could be the name of anything, such as a contact or phone number.

Phone Controls

Use the phone buttons on your steering wheel to answer, reject, or hang up a call.

Accessing Features through the Phone Menu

You can access your call history, phonebook, sent text messages, as well as access phone and system settings.

  1. Press the PHONE button to enter the phone menu.
  2. Scroll through the menu to view contacts, text messages, and the phone dialer.

    Using Voice Recognition

    This system helps you control many features using voice commands. This allows you to keep your hands on the wheel and focus on what is around you. Initiating a Voice Session Press the voice button...

    SYNC™ Applications and Services

    911 Assist: Can alert 911 in the event of an emergency. SYNC AppLink: Allows you to connect to and use certain applications (if your phone is compatible)...

    Other information:

    Ford Escape 2020-2023 Owners Manual: Automatic Transmission

    Automatic Transmission Precautions WARNING: When your vehicle is stationary, keep the brake pedal fully pressed when shifting gears. Failure to follow this instruction could result in personal injury, death or property damage. WARNING: Do not apply the brake pedal and accelerator pedal simultaneously...

    Ford Escape 2020-2023 Service Manual: General Procedures - High Voltage Connector Disconnect and Connect

    Disconnect   WARNING: To prevent the risk of high-voltage shock, always follow precisely all warnings and service instructions, including instructions to depower the system. The high-voltage system utilizes approximately 450 volts DC, provided through high-voltage cables to its components and modules...


    Master Access Code

    What Is the Master Access Code

    The master access code is a factory-set five-digit entry code. You can operate the keypad with the master access code at any time. The master access code is on the owner’s wallet card in the glove box and is available from an authorized dealer.

    Displaying the Master Access Code

    To display the factory-set code in the information display:

    Ford Escape. Master Access Code

    Remove the rubber mat. Insert the first programmed key in the backup slot. Press the push button ignition switch once and wait a few seconds. Press the push button ignition switch again and remove the key. Within 10 seconds, place a second programmed intelligent access key in the backup slot and press the push button ignition switch.

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