Ford Escape: Crash and Breakdown Information / Roadside Assistance
Vehicles Sold in the United States: Getting Roadside Assistance
To fully assist you should you have a
vehicle concern, Ford Motor Company
offers a complimentary roadside
assistance program. This program is
separate from the New Vehicle Limited
Warranty.
The service is available:
- 24 hours a day, seven days a week.
- For the coverage period supplied with
your vehicle.
Roadside Assistance covers:
- A flat tire change with a good spare
(except vehicles supplied with a tire
inflation kit).
- Battery jump start.
- Lock-out assistance (key replacement
cost is the customer's responsibility).
- Fuel delivery — independent service
contractors, if not prohibited by state,
local or municipal law, shall deliver up
to 2 gal (8 L) of gasoline or 5 gal (20 L)
of diesel fuel to a disabled vehicle.
Roadside assistance limits fuel delivery
service to two no-charge occurrences
within a 12-month period.
- Winch out — available within 100 ft
(30 m) of a paved or county
maintained road, no recoveries.
- Towing — independent service
contractors, if not prohibited by state,
local or municipal law, shall tow Ford
eligible vehicles to an authorized dealer
within 35 mi (56 km) of the
disablement location or to the nearest
authorized dealer. If a member
requests a tow to an authorized dealer
that is more than 35 mi (56 km) from
the disablement location, the member
shall be responsible for any mileage
costs in excess of 35 mi (56 km).
- Roadside Assistance includes up to
$200 for a towed trailer if the disabled
eligible vehicle requires service at the
nearest authorized dealer. If the towing
vehicle is operational but the trailer is
not, then the trailer does not qualify for
any roadside services.
Vehicles Sold in the United States: Using Roadside Assistance
Complete the roadside assistance
identification card and place it in your
wallet for quick reference. This card is in
the Owner's Manual kit.
United States vehicle customers who
require Roadside Assistance, call
1-800-241-3673.
If you need to arrange roadside assistance
for yourself, Ford Motor Company
reimburses a reasonable amount for
towing to the nearest dealership within
35 mi (56 km). To obtain reimbursement
information, United States vehicle
customers call 1-800-241-3673.
Customers need to submit their original
receipts.
Vehicles Sold in Canada: Getting Roadside Assistance
To fully assist you should you have a
vehicle concern, Ford Motor Company of
Canada, Limited offers a complimentary
roadside assistance program. This
program is eligible within Canada or the
continental United States.
The service is available 24 hours a day,
seven days a week.
This program is separate from the New
Vehicle Limited Warranty, but the coverage
is concurrent with the powertrain coverage
period of your vehicle. Canadian roadside
coverage and benefits may differ from the
U.S. coverage.
If you require more information, please call
us in Canada at 1-800-665-2006, or visit
our website at www.ford.ca.
In the event of damage or fire involving an
electric vehicle or hybrid-electric vehicle:
Assume the high-voltage battery and
associated components are energized
and fully charged...
Other information:
Preliminary Inspection
Visually inspect the CV joints, housing, boots, and clamps for obvious signs of mechanical damage.
If an obvious cause for an observed or reported concern is
found, correct the cause (if possible) before proceeding to the next
step
If the cause is not visually evident, verify the symptom and REFER to Symptom Chart: NVH...
System Operation
Lane Keeping Alert and Lane Keeping Aid
Item
Description
1
Lane Keeping System Switch
2
IPMA
3
GWM
4
Camera Windshield Defrost Heater
5
RCM
6
SCCM
7
PCM
8
IPC
9
TRM
10
BCM
11
PSCM
12
with active cruise control
13
CCM
..