Ford Escape Manuals
Ford Escape 2020-2024 Service Manual / Body and Paint / Body and Paint / Glass, Frames and Mechanisms / Diagnosis and Testing - Glass, Frames and Mechanisms - Vehicles With: One-Touch Open and Close Front Windows

Ford Escape: Glass, Frames and Mechanisms / Diagnosis and Testing - Glass, Frames and Mechanisms - Vehicles With: One-Touch Open and Close Front Windows

Diagnostic Trouble Code (DTC) Chart

Diagnostics in this manual assume a certain skill level and knowledge of Ford-specific diagnostic practices.
REFER to: Diagnostic Methods (100-00 General Information, Description and Operation).


  Diagnostic Trouble Code Chart


Module   DTC Description Action
  DDM B1088:83 LIN Bus "B": Value of Signal Protection Calculation Incorrect   GO to Pinpoint Test A
  DDM B1088:87 LIN Bus "B": Missing Message   GO to Pinpoint Test A
  DDM B1189:77 Front Window Position Sensor: Commanded Position Not Reachable   GO to Pinpoint Test A
  DDM B118A:77 Rear Window Position Sensor: Commanded Position Not Reachable   GO to Pinpoint Test C
  DDM B118E:01 Left Front Window: General Electrical Failure   GO to Pinpoint Test A
  DDM B1190:01 Left Rear Window: General Electrical Failure   GO to Pinpoint Test C
  DDM B12DC:54 Front Window Motion/Position Sensor: Missing Calibration   GO to Pinpoint Test A
  DDM B12DC:92 Front Window Motion/Position Sensor: Performance or Incorrect Operation   GO to Pinpoint Test A
  DDM B12DD:54 Rear Window Motion/Position Sensor: Missing Calibration   GO to Pinpoint Test C
  DDM B12DD:92 Rear Window Motion/Position Sensor: Performance or Incorrect Operation   GO to Pinpoint Test C
  DDM B12E9:23 Rear Window Local Up/Down Switch: Signal Stuck Low   GO to Pinpoint Test C
  DDM B13F0:01 Left Rear Power Window Motor: General Electrical Failure   GO to Pinpoint Test C
  DDM B13F0:64 Left Rear Power Window Motor: Signal Plausibility Failure   GO to Pinpoint Test C
  DDM B13F1:01 Driver Power Window Motor: General Electrical Failure   GO to Pinpoint Test A
  DDM B13F1:64 Driver Power Window Motor: Signal Plausibility Failure   GO to Pinpoint Test A
  DDM U2013:24 Switch Pack: Signal Stuck High   GO to Pinpoint Test A
  PDM B1189:77 Front Window Position Sensor: Commanded Position Not Reachable   GO to Pinpoint Test B
  PDM B118A:77 Rear Window Position Sensor: Commanded Position Not Reachable   GO to Pinpoint Test D
  PDM B118F:01 Right Front Window: General Electrical Failure   GO to Pinpoint Test B
  PDM B1191:01 Right Rear Window: General Electrical Failure   GO to Pinpoint Test D
  PDM B12DC:54 Front Window Motion/Position Sensor: Missing Calibration   GO to Pinpoint Test B
  PDM B12DC:92 Front Window Motion/Position Sensor: Performance or Incorrect Operation   GO to Pinpoint Test B
  PDM B12DD:54 Rear Window Motion/Position Sensor: Missing Calibration   GO to Pinpoint Test D
  PDM B12DD:92 Rear Window Motion/Position Sensor: Performance or Incorrect Operation   GO to Pinpoint Test D
  PDM B12E9:23 Rear Window Local Up/Down Switch: Signal Stuck Low   GO to Pinpoint Test D
  PDM B13E5:23 Passenger Power Window Switch Up: Signal Stuck Low   GO to Pinpoint Test B
  PDM B13E6:23 Passenger Power Window Switch Down: Signal Stuck Low   GO to Pinpoint Test B
  PDM B13EF:01 Right Rear Power Window Motor: General Electrical Failure   GO to Pinpoint Test D
  PDM B13EF:64 Right Rear Power Window Motor: Signal Plausibility Failure   GO to Pinpoint Test D
  PDM B13F2:01 Passenger Power Window Motor: General Electrical Failure   GO to Pinpoint Test B
  PDM B13F2:64 Passenger Power Window Motor: Signal Plausibility Failure   GO to Pinpoint Test B

Global Customer Symptom Code (GCSC) Chart

Diagnostics in this manual assume a certain skill level and knowledge of Ford-specific diagnostic practices.
REFER to: Diagnostic Methods (100-00 General Information, Description and Operation).


Symptom Action
Lighting/Glass/Vision > Windows/Glass > Door > Power Function GO to Pinpoint Test A
Lighting/Glass/Vision > Windows/Glass > Door > Power Function GO to Pinpoint Test B
Lighting/Glass/Vision > Windows/Glass > Door > Power Function GO to Pinpoint Test C
Lighting/Glass/Vision > Windows/Glass > Door > Power Function GO to Pinpoint Test D
Lighting/Glass/Vision > Windows/Glass > Door > Power Function GO to Pinpoint Test E
Lighting/Glass/Vision > Windows/Glass > Door > Power Function GO to Pinpoint Test H
Lighting/Glass/Vision > Windows/Glass > Door > Power Function GO to Pinpoint Test I
Lighting/Glass/Vision > Defrost > Rear Window > Inoperative GO to Pinpoint Test F
Lighting/Glass/Vision > Defrost > Rear Window > Inoperative GO to Pinpoint Test J
Lighting/Glass/Vision > Defrost > Rear Window > Stays On GO to Pinpoint Test G

Symptom Chart(s)

Symptom Chart: Glass, Frames and Mechanisms

Diagnostics in this manual assume a certain skill level and knowledge of Ford-specific diagnostic practices.
REFER to: Diagnostic Methods (100-00 General Information, Description and Operation).


  Symptom Chart


Condition Actions
All power windows are inoperative from the driver door window control switch   GO to Pinpoint Test H
Both rear passenger power windows are inoperative   GO to Pinpoint Test H
A single power window is inoperative/does not operate correctly - LH front   GO to Pinpoint Test A
A single power window is inoperative/does not operate correctly - RH front   GO to Pinpoint Test B
A single power window is inoperative/does not operate correctly - LH rear   GO to Pinpoint Test C
A single power window is inoperative/does not operate correctly - RH rear   GO to Pinpoint Test D
The one-touch up feature is inoperative   GO to Pinpoint Test E
The global open/close function is inoperative   GO to Pinpoint Test I
The defrost system is inoperative   GO to Pinpoint Test F
One or more individual defrost grid wires are inoperative   GO to Pinpoint Test J
The defrost system does not shut off automatically   GO to Pinpoint Test G

Pinpoint Test(s)


PINPOINT TEST A: A SINGLE POWER WINDOW IS INOPERATIVE/DOES NOT OPERATE CORRECTLY- LH (LEFT-HAND) FRONT

Refer to Wiring Diagrams Cell 100 for schematic and connector information.

Normal Operation and Fault Conditions

REFER to: Glass, Frames and Mechanisms - Vehicles With: One-Touch Open and Close Front Windows - System Operation and Component Description (501-11 Glass, Frames and Mechanisms, Description and Operation).

DTC Fault Trigger Conditions

DTC Description Fault Trigger Condition
DDM B1088:83 LIN Bus 'B': Value Of Signal Protection Calculation Incorrect This DTC sets when the DDM has received invalid data from the driver door window control switch.
DDM B1088:87 LIN Bus 'B': Missing Message This DTC sets when the DDM has lost communication from the driver door window control switch.
DDM B1189:77 Front Window Position Sensor: Commanded Position Not Reachable This DTC sets when the DDM detects a general electrical failure in the front door window regulator motor or circuit(s).
DDM B118E:01 Left Front Window: General Electrical Failure This DTC sets when the DDM detects a general electrical failure in the front door window regulator motor or circuit(s).
DDM B12DC:54 Front Window Motion/Position Sensor: Missing Calibration This DTC sets when the DDM detects a general electrical failure in the front door window regulator motor or circuit(s).
DDM B12DC:92 Front Window Motion/Position Sensor: Performance Or Incorrect Operation This DTC sets when the DDM detects a general electrical failure in the front door window regulator motor or circuit(s).
DDM B13F1:01 Driver Power Window Motor: General Electrical Failure This DTC sets when the DDM detects a general electrical failure in the front door window regulator motor or circuit(s).
DDM B13F1:64 Driver Power Window Motor: Signal Plausibility Failure This DTC sets when the DDM detects a general electrical failure in the front door window regulator motor or circuit(s).
DDM U2013:24 Switch Pack: Signal Stuck High This DTC sets when the DDM detects the window control switch is active for greater than 60 seconds.

Possible Sources

  • Wiring, terminals or connectors
  • Driver door window control switch
  • Front door window regulator motor
  • DDM
A1 CHECK FOR DDM (DRIVER DOOR MODULE) DIAGNOSTIC TROUBLE CODES (DTCS)
  • Ignition ON.
  • Using a diagnostic scan tool, perform DDM self-test.

Are any DDM Diagnostic Trouble Codes (DTCs) present?
Yes For DTC B12DC:54, GO to A2
For DTC B1189:77, B118E:01, B12DC:92, B13F1:01 or B13F1:64, GO to A4
For DTC B1088:83 or B1088:87, GO to A8
For DTC U2013:24, GO to A3
For all other Diagnostic Trouble Codes (DTCs), REFER to the Master DTC chart.
No GO to A3

A2 INITIALIZE THE DRIVER DOOR POWER WINDOW
  • Carry out the power door window initialization procedure on the driver door power window.
    REFER to: Power Door Window Initialization - Vehicles With: One-Touch Open and Close Front Windows (501-11 Glass, Frames and Mechanisms, General Procedures).

Is the one-touch up/down feature operating correctly?
Yes The system is operating normally at this time. The window lost initialization.
No GO to A3

A3 CHECK THE DRIVER DOOR WINDOW CONTROL SWITCH PID (PARAMETER IDENTIFICATION) OPERATION
  • Ignition ON.
  • Access the  DDM  and monitor the  DF_WINDSW_DD  PID

  • Monitor the driver door window control switch PID while pressing and releasing the driver door window control switch in the up and down positions.

Does the PID status agree with the driver door window control switch as it is pressed and released?
Yes GO to A4
No INSTALL a new driver door window control switch.
REFER to: Driver Door Window Control Switch (501-11 Glass, Frames and Mechanisms, Removal and Installation).

A4 CHECK FOR A SHORT TO VOLTAGE IN THE WINDOW UP/DOWN CIRCUITS
  • Ignition OFF.
  • Disconnect: LH Front Window Regulator Motor C540.
  • Disconnect: DDM C501A.
  • Ignition ON.
  • Measure:
    Click to display connectors
    Positive Lead Measurement / Action Negative Lead
      C540-1   Ground
      C540-2   Ground

Is any voltage present?
Yes REPAIR the circuit in question.
No GO to A5

A5 CHECK FOR A SHORT TO GROUND IN THE WINDOW UP/DOWN CIRCUITS
  • Ignition OFF.
  • Measure:
    Click to display connectors
    Positive Lead Measurement / Action Negative Lead
      C540-1   Ground
      C540-2   Ground

Are the resistances greater than 10,000 ohms?
Yes GO to A6
No REPAIR the circuit in question.

A6 CHECK FOR AN OPEN IN THE WINDOW UP/DOWN CIRCUITS
  • Measure:
    Click to display connectors
    Positive Lead Measurement / Action Negative Lead
      C540-1   C501A-13
      C540-2   C501A-1

Are the resistances less than 3 ohms?
Yes GO to A7
No REPAIR the circuit in question.

A7 CHECK THE DDM (DRIVER DOOR MODULE) OUTPUT

NOTICE: The following step uses a test lamp to simulate normal circuit loads. Use only a Rotunda Test Lamp (SGT27000) or 250- 300mA incandescent bulb test lamp. To avoid connector terminal damage, use the Rotunda Flex Probe kit for the test lamp probe connection to the vehicle. Do not use the test lamp probe directly on any connector.

  • Ignition OFF.
  • Connect: DDM C501A.
  • Ignition ON.
  • Connect a 12-volt incandescent test light between:
    Click to display connectors
    Positive Lead Measurement / Action Negative Lead
      C540-1   C540-2
  • NOTE: Because the power window regulator motor electrical connector is disconnected, the DDM may only activate the window output for approximately 500 ms then turn off. Activate the driver door window control switch in the up and down positions while observing the test light.

Does the test light momentarily illuminate when the driver door window control switch is activated in both up and down positions?
Yes MAKE SURE there are no mechanical binding conditions preventing the glass mechanism from operating correctly. If a mechanical binding issue is found, REPAIR as necessary. If no mechanical binding condition exists, INSTALL a new LH front power window regulator motor.
REFER to: Front Door Window Regulator Motor (501-11 Glass, Frames and Mechanisms, Removal and Installation).
No GO to A13

A8 CHECK FOR VOLTAGE TO THE DRIVER DOOR WINDOW CONTROL SWITCH
  • Ignition OFF.
  • Disconnect: Driver Door Window Control Switch C566.
  • Ignition ON.
  • Measure:
    Click to display connectors
    Positive Lead Measurement / Action Negative Lead
      C566-1   Ground

Is the voltage greater than 11 volts?
Yes GO to A9
No REPAIR the circuit.

A9 CHECK THE DRIVER DOOR WINDOW CONTROL SWITCH GROUND CIRCUIT
  • Ignition OFF.
  • Measure:
    Click to display connectors
    Positive Lead Measurement / Action Negative Lead
      C566-4   Ground

Is the resistance less than 3 ohms?
Yes GO to A10
No REPAIR the circuit.

A10 CHECK THE DRIVER DOOR WINDOW CONTROL SWITCH LIN (LOCAL INTERCONNECT NETWORK) CIRCUIT FOR A SHORT TO VOLTAGE
  • Ignition OFF.
  • Disconnect: DDM C501A.
  • Ignition ON.
  • Measure:
    Click to display connectors
    Positive Lead Measurement / Action Negative Lead
      C566-3   Ground

Is any voltage present?
Yes REPAIR the circuit.
No GO to A11

A11 CHECK THE DRIVER DOOR WINDOW CONTROL SWITCH LIN (LOCAL INTERCONNECT NETWORK) CIRCUIT FOR A SHORT TO GROUND
  • Ignition OFF.
  • Measure:
    Click to display connectors
    Positive Lead Measurement / Action Negative Lead
      C566-3   Ground

Is the resistance greater than 10,000 ohms?
Yes GO to A12
No REPAIR the circuit.

A12 CHECK THE DRIVER DOOR WINDOW CONTROL SWITCH LIN (LOCAL INTERCONNECT NETWORK) CIRCUIT FOR AN OPEN
  • Measure:
    Click to display connectors
    Positive Lead Measurement / Action Negative Lead
      C566-3   C501A-8

Is the resistance less than 3 ohms?
Yes INSTALL a new driver door window control switch.
REFER to: Driver Door Window Control Switch (501-11 Glass, Frames and Mechanisms, Removal and Installation).
No REPAIR the circuit.

A13 CHECK FOR CORRECT DDM (DRIVER DOOR MODULE) OPERATION
  • Ignition OFF.
  • Disconnect and inspect all the DDM connectors.
  • Repair:
    • corrosion (install new connector or terminals - clean module pins)
    • damaged or bent pins - install new terminals/pins as necessary
    • pushed-out pins - install new pins as necessary
  • Reconnect the DDM connectors. Make sure they seat and latch correctly.
  • Reconnect all previously disconnected connectors.
  • Ignition ON.
  • Operate the system and determine if the concern is still present.

Is the concern still present?
Yes CHECK OASIS for any applicable service articles: TSB , GSB , SSM or FSA . If a service article exists for this concern, DISCONTINUE this test and FOLLOW the service article instructions. If no service articles address this concern, INSTALL a new DDM .
REFER to: Driver Door Module (DDM) (419-10 Multifunction Electronic Modules, Removal and Installation).
No The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.

PINPOINT TEST B: A SINGLE POWER WINDOW IS INOPERATIVE/DOES NOT OPERATE CORRECTLY - RH (RIGHT-HAND) FRONT

Refer to Wiring Diagrams Cell 100 for schematic and connector information.

Normal Operation and Fault Conditions

REFER to: Glass, Frames and Mechanisms - Vehicles With: One-Touch Open and Close Front Windows - System Operation and Component Description (501-11 Glass, Frames and Mechanisms, Description and Operation).

DTC Fault Trigger Conditions

DTC Description Fault Trigger Condition
PDM B1189:77 Front Window Position Sensor: Commanded Position Not Reachable This DTC sets when the PDM detects a general electrical failure in the front door window regulator motor or circuit(s).
PDM B118F:01 Right Front Window: General Electrical Failure This DTC sets when the PDM detects a general electrical failure in the front door window regulator motor or circuit(s).
PDM B12DC:54 Front Window Motion/Position Sensor: Missing Calibration This DTC sets when the PDM detects a general electrical failure in the front door window regulator motor or circuit(s).
PDM B12DC:92 Front Window Motion/Position Sensor: Performance Or Incorrect Operation This DTC sets when the PDM detects a general electrical failure in the front door window regulator motor or circuit(s).
PDM B13E5:23 Passenger Power Window Switch Up: Signal Stuck Low This DTC sets when the PDM detects the passenger door window control switch is stuck in the UP position or a short to ground is present on the UP input circuit for greater than 60 seconds.
PDM B13E6:23 Passenger Power Window Switch Down: Signal Stuck Low This DTC sets when the PDM detects the passenger door window control switch is stuck in the DOWN position or a short to ground is present on the DOWN input circuit for greater than 60 seconds.
PDM B13F2:01 Passenger Power Window Motor: General Electrical Failure This DTC sets when the PDM detects a general electrical failure in the front door window regulator motor or circuit(s).
PDM B13F2:64 Passenger Power Window Motor: Signal Plausibility Failure This DTC sets when the PDM detects a general electrical failure in the front door window regulator motor or circuit(s).

Possible Sources

  • Wiring, terminals or connectors
  • Driver door window control switch
  • Passenger door window control switch
  • Front door window regulator motor
  • PDM
B1 CHECK FOR PDM (PASSENGER DOOR MODULE) DIAGNOSTIC TROUBLE CODES (DTCS)
  • Ignition ON.
  • Using a diagnostic scan tool, perform PDM self-test.

Are any PDM Diagnostic Trouble Codes (DTCs) present?
Yes For DTC B12DC:54, GO to B2
For DTC B1189:77, B118F:01, B12DC:92, B13F2:01 or B13F2:64, GO to B9
For DTC B13E5:23 or B13E6:23, GO to B6
For all other Diagnostic Trouble Codes (DTCs), REFER to the Master DTC chart.
No GO to B3

B2 INITIALIZE THE RH (RIGHT-HAND) FRONT DOOR POWER WINDOW
  • Carry out the power door window initialization procedure on the RH front door power window.
    REFER to: Power Door Window Initialization - Vehicles With: One-Touch Open and Close Front Windows (501-11 Glass, Frames and Mechanisms, General Procedures).

Is the one-touch up/down feature operating correctly?
Yes The system is operating normally at this time. The window lost initialization.
No GO to B3

B3 CHECK THE WINDOW OPERATION FROM THE RH (RIGHT-HAND) FRONT WINDOW CONTROL SWITCH
  • Ignition ON.
  • Attempt to operate the RH front power window from the passenger door window control switch.

Does the RH front power window operate correctly from the passenger door window control switch?
Yes INSTALL a new driver door window control switch.
REFER to: Driver Door Window Control Switch (501-11 Glass, Frames and Mechanisms, Removal and Installation).
No GO to B4

B4 CHECK THE PASSENGER DOOR WINDOW CONTROL SWITCH
  • Ignition OFF.
  • Disconnect: Passenger Door Window Control Switch C648.
  • Carry out the passenger door window control switch component test.
    Refer to Wiring Diagrams Cell 149 for schematic and connector information.

Did the passenger door window control switch pass the component test?
Yes GO to B5
No INSTALL a new passenger door window control switch.
REFER to: Passenger Door Window Control Switch (501-11 Glass, Frames and Mechanisms, Removal and Installation).

B5 CHECK THE PASSENGER DOOR WINDOW CONTROL SWITCH UP/DOWN CIRCUITS
  • Ignition ON.
  • To check downward window operation, momentarily connect a fused jumper wire between:
    Click to display connectors
    Positive Lead Measurement / Action Negative Lead
      C648-3   Ground
  • To check upward window operation, momentarily connect a fused jumper wire between:
    Click to display connectors
    Positive Lead Measurement / Action Negative Lead
      C648-2   Ground

Does the window operate upward and downward when the fused jumper wire is in place?
Yes REMOVE the fused jumper wire. REPAIR the passenger door window control switch ground circuit for an open.
No REMOVE the fused jumper wire. GO to B8

B6 CHECK THE PASSENGER DOOR WINDOW CONTROL SWITCH CIRCUITS FOR A SHORT TO GROUND
  • Ignition OFF.
  • Disconnect: PDM C652A.
  • Measure:
    Click to display connectors
    Positive Lead Measurement / Action Negative Lead
      C652A-21   Ground
      C652A-22   Ground

Are the resistances greater than 10,000 ohms?
Yes GO to B13
No GO to B7

B7 CHECK THE PASSENGER DOOR WINDOW CONTROL SWITCH CIRCUITS FOR A SHORT TO GROUND WITH THE PASSENGER DOOR WINDOW CONTROL SWITCH DISCONNECTED
  • Disconnect: Passenger Door Window Control Switch C648.
  • Measure:
    Click to display connectors
    Positive Lead Measurement / Action Negative Lead
      C652A-21   Ground
      C652A-22   Ground

Are the resistances greater than 10,000 ohms?
Yes INSTALL a new passenger door window control switch.
REFER to: Passenger Door Window Control Switch (501-11 Glass, Frames and Mechanisms, Removal and Installation).
No REPAIR the circuit in question.

B8 CHECK THE PASSENGER DOOR WINDOW CONTROL SWITCH CIRCUITS FOR AN OPEN
  • Ignition OFF.
  • Disconnect: PDM C652A.
  • Measure:
    Click to display connectors
    Positive Lead Measurement / Action Negative Lead
      C648-2   C652A-21
      C648-3   C652A-22

Are the resistances less than 3 ohms?
Yes GO to B9
No REPAIR the circuit in question.

B9 CHECK FOR A SHORT TO VOLTAGE IN THE WINDOW UP/DOWN CIRCUITS
  • Ignition OFF.
  • Disconnect: RH Front Power Window Regulator Motor C646.
  • Disconnect: PDM C652A.
  • Ignition ON.
  • Measure:
    Click to display connectors
    Positive Lead Measurement / Action Negative Lead
      C646-1   Ground
      C646-2   Ground

Is any voltage present?
Yes REPAIR the circuit in question.
No GO to B10

B10 CHECK FOR A SHORT TO GROUND IN THE WINDOW UP/DOWN CIRCUITS
  • Ignition OFF.
  • Measure:
    Click to display connectors
    Positive Lead Measurement / Action Negative Lead
      C646-1   Ground
      C646-2   Ground

Are the resistances greater than 10,000 ohms?
Yes GO to B11
No REPAIR the circuit in question.

B11 CHECK FOR AN OPEN IN THE WINDOW UP/DOWN CIRCUITS
  • Measure:
    Click to display connectors
    Positive Lead Measurement / Action Negative Lead
      C646-1   C652A-13
      C646-2   C652A-1

Are the resistances less than 3 ohms?
Yes GO to B12
No REPAIR the circuit in question.

B12 CHECK THE PDM (PASSENGER DOOR MODULE) OUTPUT

NOTICE: The following step uses a test lamp to simulate normal circuit loads. Use only a Rotunda Test Lamp (SGT27000) or 250- 300mA incandescent bulb test lamp. To avoid connector terminal damage, use the Rotunda Flex Probe kit for the test lamp probe connection to the vehicle. Do not use the test lamp probe directly on any connector.

  • Ignition OFF.
  • Connect: PDM C652A.
  • Ignition ON.
  • Connect a 12-volt incandescent test light between:
    Click to display connectors
    Positive Lead Measurement / Action Negative Lead
      C646-1   C646-2
  • NOTE: Because the power window regulator motor electrical connector is disconnected, the PDM may only activate the window output for approximately 500 ms then turn off. Activate the passenger door window control switch in the up and down positions while observing the test light.

Does the test light momentarily illuminate when the passenger door window control switch is activated in both up and down positions?
Yes MAKE SURE there are no mechanical binding conditions preventing the glass mechanism from operating correctly. If a mechanical binding issue is found, REPAIR as necessary. If no mechanical binding condition exists, INSTALL a new RH front power window regulator motor.
REFER to: Front Door Window Regulator Motor (501-11 Glass, Frames and Mechanisms, Removal and Installation).
No GO to B13

B13 CHECK FOR CORRECT PDM (PASSENGER DOOR MODULE) OPERATION
  • Ignition OFF.
  • Disconnect and inspect all the PDM connectors.
  • Repair:
    • corrosion (install new connector or terminals - clean module pins)
    • damaged or bent pins - install new terminals/pins as necessary
    • pushed-out pins - install new pins as necessary
  • Reconnect the PDM connectors. Make sure they seat and latch correctly.
  • Reconnect all previously disconnected connectors.
  • Ignition ON.
  • Operate the system and determine if the concern is still present.

Is the concern still present?
Yes CHECK OASIS for any applicable service articles: TSB , GSB , SSM or FSA . If a service article exists for this concern, DISCONTINUE this test and FOLLOW the service article instructions. If no service articles address this concern, INSTALL a new PDM .
REFER to: Passenger Door Module (PDM) (419-10 Multifunction Electronic Modules, Removal and Installation).
No The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.

PINPOINT TEST C: A SINGLE POWER WINDOW IS INOPERATIVE/DOES NOT OPERATE CORRECTLY - LH (LEFT-HAND) REAR

Refer to Wiring Diagrams Cell 100 for schematic and connector information.

Normal Operation and Fault Conditions

REFER to: Glass, Frames and Mechanisms - Vehicles With: One-Touch Open and Close Front Windows - System Operation and Component Description (501-11 Glass, Frames and Mechanisms, Description and Operation).

DTC Fault Trigger Conditions

DTC Description Fault Trigger Condition
DDM B118A:77 Rear Window Position Sensor: Commanded Position Not Reachable This DTC sets when the DDM detects a general electrical failure in the rear door window regulator motor or circuit(s).
DDM B1190:01 Left Rear Window: General Electrical Failure This DTC sets when the DDM detects a general electrical failure in the rear door window regulator motor or circuit(s).
DDM B12DD:54 Rear Window Motion/Position Sensor: Missing Calibration This DTC sets when the DDM detects a general electrical failure in the rear door window regulator motor or circuit(s).
DDM B12DD:92 Rear Window Motion/Position Sensor: Performance Or Incorrect Operation This DTC sets when the DDM detects a general electrical failure in the rear door window regulator motor or circuit(s).
DDM B12E9:23 Rear Window Local Up/Down Switch: Signal Stuck Low This DTC sets when the DDM detects the LH rear door window control switch is stuck in the UP or DOWN position or a short to ground is present on the UP or DOWN input circuit for greater than 60 seconds.
DDM B13F0:01 Left Rear Power Window Motor: General Electrical Failure This DTC sets when the DDM detects a general electrical failure in the rear door window regulator motor or circuit(s).
DDM B13F0:64 Left Rear Power Window Motor: Signal Plausibility Failure This DTC sets when the DDM detects a general electrical failure in the rear door window regulator motor or circuit(s).

Possible Sources

  • Wiring, terminals or connectors
  • Driver door window control switch
  • LH rear door window control switch
  • Rear door power window regulator motor
  • DDM

Visual Inspection and Pre-checks

  • Verify the lock-out switch is in the UNLOCK position.
C1 CHECK FOR DDM (DRIVER DOOR MODULE) DIAGNOSTIC TROUBLE CODES (DTCS)
  • Ignition ON.
  • Using a diagnostic scan tool, perform DDM self-test.

Are any DDM Diagnostic Trouble Codes (DTCs) present?
Yes For DTC B12DD:54, GO to C2
For DTC B118A:77, B1190:01, B12DD:92, B12E9:23, B13F0:01 or B13F0:64, GO to C9
For DTC B12E9:23, GO to C6
For all other Diagnostic Trouble Codes (DTCs), REFER to the Master DTC chart.
No GO to C3

C2 INITIALIZE THE LH (LEFT-HAND) REAR DOOR POWER WINDOW
  • Carry out the power door window initialization procedure on the LH rear door power window.
    REFER to: Power Door Window Initialization - Vehicles With: One-Touch Open and Close Front Windows (501-11 Glass, Frames and Mechanisms, General Procedures).

Is the one-touch up/down feature operating correctly?
Yes The system is operating normally at this time. The window lost initialization.
No GO to C3

C3 CHECK THE WINDOW OPERATION FROM THE LH (LEFT-HAND) REAR DOOR WINDOW CONTROL SWITCH
  • Ignition ON.
  • Make sure the rear passenger window lock-out switch is in the UNLOCK position.
  • Attempt to operate the LH rear power window from the LH rear door window control switch.

Does the LH rear power window operate correctly from the LH rear door window control switch?
Yes INSTALL a new driver door window control switch.
REFER to: Driver Door Window Control Switch (501-11 Glass, Frames and Mechanisms, Removal and Installation).
No GO to C4

C4 CHECK THE LH (LEFT-HAND) REAR DOOR WINDOW CONTROL SWITCH UP/DOWN CIRCUITS
  • Ignition OFF.
  • Disconnect LH Rear Door Window Control Switch C719.
  • Ignition ON.
  • To check downward window operation, momentarily connect a fused jumper wire between:
    Click to display connectors
    Positive Lead Measurement / Action Negative Lead
      C719-3   Ground
  • To check upward window operation, momentarily connect a fused jumper wire between:
    Click to display connectors
    Positive Lead Measurement / Action Negative Lead
      C719-2   Ground

Does the window operate upward and downward when the fused jumper wire is in place?
Yes REMOVE the fused jumper wire. GO to C5
No REMOVE the fused jumper wire. GO to C8

C5 CHECK THE LH (LEFT-HAND) REAR DOOR WINDOW CONTROL SWITCH GROUND CIRCUIT FOR AN OPEN
  • Ignition OFF.
  • Measure:
    Click to display connectors
    Positive Lead Measurement / Action Negative Lead
      C719-6   Ground

Is the resistance less than 3 ohms?
Yes INSTALL a new LH rear door window control switch.
REFER to: Rear Door Window Control Switch (501-11 Glass, Frames and Mechanisms, Removal and Installation).
No REPAIR the circuit.

C6 CHECK THE LH (LEFT-HAND) REAR DOOR WINDOW CONTROL SWITCH CIRCUITS FOR A SHORT TO GROUND
  • Ignition OFF.
  • Disconnect: DDM C501B.
  • Measure:
    Click to display connectors
    Positive Lead Measurement / Action Negative Lead
      C501B-7   Ground
      C501B-6   Ground

Are the resistances greater than 10,000 ohms?
Yes GO to C13
No GO to C7

C7 CHECK THE LH (LEFT-HAND) REAR DOOR WINDOW CONTROL SWITCH CIRCUITS FOR A SHORT TO GROUND WITH THE LH (LEFT-HAND) REAR DOOR WINDOW CONTROL SWITCH DISCONNECTED
  • Disconnect: LH Rear Door Window Control Switch C719.
  • Measure:
    Click to display connectors
    Positive Lead Measurement / Action Negative Lead
      C501B-7   Ground
      C501B-6   Ground

Are the resistances greater than 10,000 ohms?
Yes INSTALL a new LH rear door window control switch.
REFER to: Rear Door Window Control Switch (501-11 Glass, Frames and Mechanisms, Removal and Installation).
No REPAIR the circuit in question.

C8 CHECK THE LH (LEFT-HAND) REAR DOOR WINDOW CONTROL SWITCH CIRCUITS FOR AN OPEN
  • Ignition OFF.
  • Disconnect: DDM C501B.
  • Measure:
    Click to display connectors
    Positive Lead Measurement / Action Negative Lead
      C719-3   C501B-7
      C719-2   C501B-6

Are the resistances less than 3 ohms?
Yes GO to C9
No REPAIR the circuit in question.

C9 CHECK FOR A SHORT TO VOLTAGE IN THE WINDOW UP/DOWN CIRCUITS
  • Ignition OFF.
  • Disconnect: LH Rear Power Window Regulator Motor C726.
  • Disconnect: DDM C501B (if not previously disconnected).
  • Ignition ON.
  • Measure:
    Click to display connectors
    Positive Lead Measurement / Action Negative Lead
      C726-1   Ground
      C726-2   Ground

Is any voltage present?
Yes REPAIR the circuit in question.
No GO to C10

C10 CHECK FOR A SHORT TO GROUND IN THE WINDOW UP/DOWN CIRCUITS
  • Ignition OFF.
  • Measure:
    Click to display connectors
    Positive Lead Measurement / Action Negative Lead
      C726-1   Ground
      C726-2   Ground

Are the resistances greater than 10,000 ohms?
Yes GO to C11
No REPAIR the circuit in question.

C11 CHECK FOR AN OPEN IN THE WINDOW UP/DOWN CIRCUITS
  • Measure:
    Click to display connectors
    Positive Lead Measurement / Action Negative Lead
      C726-1   C501B-13
      C726-2   C501B-1

Are the resistances less than 3 ohms?
Yes GO to C12
No REPAIR the circuit in question.

C12 CHECK THE DDM (DRIVER DOOR MODULE) OUTPUT

NOTICE: The following step uses a test lamp to simulate normal circuit loads. Use only a Rotunda Test Lamp (SGT27000) or 250- 300mA incandescent bulb test lamp. To avoid connector terminal damage, use the Rotunda Flex Probe kit for the test lamp probe connection to the vehicle. Do not use the test lamp probe directly on any connector.

  • Ignition OFF.
  • Connect: DDM C501B.
  • Ignition ON.
  • Connect a 12-volt incandescent test light between:
    Click to display connectors
    Positive Lead Measurement / Action Negative Lead
      C726-1   C726-2
  • NOTE: Because the power window regulator motor electrical connector is disconnected, the DDM may only activate the window output for approximately 500 ms then turn off. Activate the LH rear door window control switch in the up and down positions while observing the test light.

Does the test light momentarily illuminate when the LH rear door window control switch is activated in both up and down positions?
Yes MAKE SURE there are no mechanical binding conditions preventing the glass mechanism from operating correctly. If a mechanical binding issue is found, REPAIR as necessary. If no mechanical binding condition exists, INSTALL a new LH rear power window regulator motor.
REFER to: Rear Door Window Regulator Motor (501-11 Glass, Frames and Mechanisms, Removal and Installation).
No GO to C13

C13 CHECK FOR CORRECT DDM (DRIVER DOOR MODULE) OPERATION
  • Ignition OFF.
  • Disconnect and inspect the DDM connectors.
  • Repair:
    • corrosion (install new connector or terminals - clean module pins)
    • damaged or bent pins - install new terminals/pins as necessary
    • pushed-out pins - install new pins as necessary
  • Reconnect the DDM connectors. Make sure they seat and latch correctly.
  • Reconnect all previously disconnected connectors.
  • Ignition ON.
  • Make sure the rear passenger window lock-out switch is in the UNLOCK position.
  • Operate the system and determine if the concern is still present.

Is the concern still present?
Yes CHECK OASIS for any applicable service articles: TSB , GSB , SSM or FSA . If a service article exists for this concern, DISCONTINUE this test and FOLLOW the service article instructions. If no service articles address this concern, INSTALL a new DDM .
REFER to: Driver Door Module (DDM) (419-10 Multifunction Electronic Modules, Removal and Installation).
No The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.

PINPOINT TEST D: A SINGLE POWER WINDOW IS INOPERATIVE/DOES NOT OPERATE CORRECTLY - RH (RIGHT-HAND) REAR

Refer to Wiring Diagrams Cell 100 for schematic and connector information.

Normal Operation and Fault Conditions

REFER to: Glass, Frames and Mechanisms - Vehicles With: One-Touch Open and Close Front Windows - System Operation and Component Description (501-11 Glass, Frames and Mechanisms, Description and Operation).

DTC Fault Trigger Conditions

DTC Description Fault Trigger Condition
PDM B118A:77 Rear Window Position Sensor: Commanded Position Not Reachable This DTC sets when the PDM detects a general electrical failure in the rear door window regulator motor or circuit(s).
PDM B1191:01 Right Rear Window: General Electrical Failure This DTC sets when the PDM detects a general electrical failure in the rear door window regulator motor or circuit(s).
PDM B12DD:54 Rear Window Motion/Position Sensor: Missing Calibration This DTC sets when the PDM detects a general electrical failure in the rear door window regulator motor or circuit(s).
PDM B12DD:92 Rear Window Motion/Position Sensor: Performance Or Incorrect Operation This DTC sets when the PDM detects a general electrical failure in the rear door window regulator motor or circuit(s).
PDM B12E9:23 Rear Window Local Up/Down Switch: Signal Stuck Low This DTC sets when the PDM detects the RH rear door window control switch is stuck in the UP or DOWN position or a short to ground is present on the UP or DOWN input circuit for greater than 60 seconds.
PDM B13EF:01 Right Rear Power Window Motor: General Electrical Failure This DTC sets when the PDM detects a general electrical failure in the rear door window regulator motor or circuit(s).
PDM B13EF:64 Right Rear Power Window Motor: Signal Plausibility Failure This DTC sets when the PDM detects a general electrical failure in the rear door window regulator motor or circuit(s).

Possible Sources

  • Wiring, terminals or connectors
  • Driver door window control switch
  • RH rear door window control switch
  • Rear door power window regulator motor
  • PDM

Visual Inspection and Pre-checks

  • Verify the lock-out switch is in the UNLOCK position.
D1 CHECK FOR PDM (PASSENGER DOOR MODULE) DIAGNOSTIC TROUBLE CODES (DTCS)
  • Ignition ON.
  • Using a diagnostic scan tool, perform PDM self-test.

Are any PDM Diagnostic Trouble Codes (DTCs) present?
Yes For DTC B12DD:54, GO to D2
For DTC B118A:77, B1191:01, B12DD:54, B12DD:92, B12E9:23, B13EF:01 or B13EF:64, GO to D9
For DTC B12E9:23, GO to D6
For all other Diagnostic Trouble Codes (DTCs), REFER to the Master DTC chart.
No GO to D3

D2 INITIALIZE THE RH (RIGHT-HAND) REAR DOOR POWER WINDOW
  • Carry out the power door window initialization procedure on the RH rear door power window.
    REFER to: Power Door Window Initialization - Vehicles With: One-Touch Open and Close Front Windows (501-11 Glass, Frames and Mechanisms, General Procedures).

Is the one-touch up/down feature operating correctly?
Yes The system is operating normally at this time. The window lost initialization.
No GO to D3

D3 CHECK THE WINDOW OPERATION FROM THE RH (RIGHT-HAND) REAR DOOR WINDOW CONTROL SWITCH
  • Ignition ON.
  • Make sure the rear passenger window lock-out switch is in the UNLOCK position.
  • Attempt to operate the RH rear power window from the RH rear door window control switch.

Does the RH rear power window operate correctly from the RH rear door window control switch?
Yes INSTALL a new driver door window control switch.
REFER to: Driver Door Window Control Switch (501-11 Glass, Frames and Mechanisms, Removal and Installation).
No GO to D4

D4 CHECK THE RH (RIGHT-HAND) REAR DOOR WINDOW CONTROL SWITCH UP/DOWN CIRCUITS
  • Ignition OFF.
  • Disconnect: RH Rear Door Window Control Switch C819.
  • Ignition ON.
  • To check downward window operation, momentarily connect a fused jumper wire between:
    Click to display connectors
    Positive Lead Measurement / Action Negative Lead
      C819-3   Ground
  • To check upward window operation, momentarily connect a fused jumper wire between:
    Click to display connectors
    Positive Lead Measurement / Action Negative Lead
      C819-2   Ground

Does the window operate upward and downward when the fused jumper wire is in place?
Yes GO to D5
No GO to D8

D5 CHECK THE RH (RIGHT-HAND) REAR DOOR WINDOW CONTROL SWITCH GROUND CIRCUIT FOR AN OPEN
  • Ignition OFF.
  • Measure:
    Click to display connectors
    Positive Lead Measurement / Action Negative Lead
      C819-6   Ground

Is the resistance less than 3 ohms?
Yes INSTALL a new RH rear door window control switch.
REFER to: Rear Door Window Control Switch (501-11 Glass, Frames and Mechanisms, Removal and Installation).
No REPAIR the circuit.

D6 CHECK THE RH (RIGHT-HAND) REAR DOOR WINDOW CONTROL SWITCH CIRCUITS FOR A SHORT TO GROUND
  • Ignition OFF.
  • Disconnect: PDM C652B.
  • Measure:
    Click to display connectors
    Positive Lead Measurement / Action Negative Lead
      C652B-7   Ground
      C652B-6   Ground

Are the resistances greater than 10,000 ohms?
Yes GO to D13
No GO to D7

D7 CHECK THE RH (RIGHT-HAND) REAR DOOR WINDOW CONTROL SWITCH CIRCUITS FOR A SHORT TO GROUND WITH THE RH (RIGHT-HAND) REAR DOOR WINDOW CONTROL SWITCH DISCONNECTED
  • Disconnect: RH Rear Door Window Control Switch C819.
  • Measure:
    Click to display connectors
    Positive Lead Measurement / Action Negative Lead
      C652B-7   Ground
      C652B-6   Ground

Are the resistances greater than 10,000 ohms?
Yes INSTALL a new RH rear door window control switch.
REFER to: Rear Door Window Control Switch (501-11 Glass, Frames and Mechanisms, Removal and Installation).
No REPAIR the circuit in question.

D8 CHECK THE RH (RIGHT-HAND) REAR DOOR WINDOW CONTROL SWITCH CIRCUITS FOR AN OPEN
  • Ignition OFF.
  • Disconnect: PDM C652B.
  • Measure:
    Click to display connectors
    Positive Lead Measurement / Action Negative Lead
      C819-3   C652B-7
      C819-2   C652B-6

Are the resistances less than 3 ohms?
Yes GO to D9
No REPAIR the circuit in question.

D9 CHECK FOR A SHORT TO VOLTAGE IN THE WINDOW UP/DOWN CIRCUITS
  • Ignition OFF.
  • Disconnect: RH Rear Power Window Regulator Motor C803.
  • Disconnect: PDM C652B (if not previously disconnected).
  • Ignition ON.
  • Measure:
    Click to display connectors
    Positive Lead Measurement / Action Negative Lead
      C803-1   Ground
      C803-2   Ground

Is any voltage present?
Yes REPAIR the circuit in question.
No GO to D10

D10 CHECK FOR A SHORT TO GROUND IN THE WINDOW UP/DOWN CIRCUITS
  • Ignition OFF.
  • Measure:
    Click to display connectors
    Positive Lead Measurement / Action Negative Lead
      C803-1   Ground
      C803-2   Ground

Are the resistances greater than 10,000 ohms?
Yes GO to D11
No REPAIR the circuit in question.

D11 CHECK FOR AN OPEN IN THE WINDOW UP/DOWN CIRCUITS
  • Measure:
    Click to display connectors
    Positive Lead Measurement / Action Negative Lead
      C803-1   C652B-13
      C803-2   C652B-1

Are the resistances less than 3 ohms?
Yes GO to D12
No REPAIR the circuit in question.

D12 CHECK THE PDM (PASSENGER DOOR MODULE) OUTPUT

NOTICE: The following step uses a test lamp to simulate normal circuit loads. Use only a Rotunda Test Lamp (SGT27000) or 250- 300mA incandescent bulb test lamp. To avoid connector terminal damage, use the Rotunda Flex Probe kit for the test lamp probe connection to the vehicle. Do not use the test lamp probe directly on any connector.

  • Ignition OFF.
  • Connect: PDM C652B.
  • Ignition ON.
  • Measure:Connect a 12-volt incandescent test light between:
    Click to display connectors
    Positive Lead Measurement / Action Negative Lead
      C803-1   C803-2
  • NOTE: Because the power window regulator motor electrical connector is disconnected, the PDM may only activate the window output for approximately 500 ms then turn off. Activate the RH rear door window control switch in the up and down positions while observing the test light.

Does the test light momentarily illuminate when the RH rear door window control switch is activated in both up and down positions?
Yes MAKE SURE there are no mechanical binding conditions preventing the glass mechanism from operating correctly. If a mechanical binding issue is found, REPAIR as necessary. If no mechanical binding condition exists, INSTALL a new RH rear power window regulator motor.
REFER to: Rear Door Window Regulator Motor (501-11 Glass, Frames and Mechanisms, Removal and Installation).
No GO to D13

D13 CHECK FOR CORRECT PDM (PASSENGER DOOR MODULE) OPERATION
  • Ignition OFF.
  • Disconnect and inspect the PDM connectors.
  • Repair:
    • corrosion (install new connector or terminals - clean module pins)
    • damaged or bent pins - install new terminals/pins as necessary
    • pushed-out pins - install new pins as necessary
  • Reconnect the PDM connectors. Make sure they seat and latch correctly.
  • Reconnect all previously disconnected connectors.
  • Ignition ON.
  • Make sure the rear passenger window lock-out switch is in the UNLOCK position.
  • Operate the system and determine if the concern is still present.

Is the concern still present?
Yes CHECK OASIS for any applicable service articles: TSB , GSB , SSM or FSA . If a service article exists for this concern, DISCONTINUE this test and FOLLOW the service article instructions. If no service articles address this concern, INSTALL a new PDM .
REFER to: Passenger Door Module (PDM) (419-10 Multifunction Electronic Modules, Removal and Installation).
No The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.

PINPOINT TEST E: THE ONE-TOUCH UP/DOWN FEATURE IS INOPERATIVE

Refer to Wiring Diagrams Cell 100 for schematic and connector information.

Normal Operation and Fault Conditions

REFER to: Glass, Frames and Mechanisms - Vehicles With: One-Touch Open and Close Front Windows - System Operation and Component Description (501-11 Glass, Frames and Mechanisms, Description and Operation).

Possible Sources

  • Power window regulator motor(s) not initialized
  • Driver door window control switch
  • Passenger door window control switch
  • Passenger rear door window control switch
  • DDM
  • PDM
E1 INITIALIZE THE SUSPECT POWER WINDOW
  • Carry out the power door window initialization procedure on the suspect power window(s).
    REFER to: Power Door Window Initialization - Vehicles With: One-Touch Open and Close Front Windows (501-11 Glass, Frames and Mechanisms, General Procedures).

Is the one-touch up/down feature operating correctly?
Yes The system is operating normally at this time. The window lost initialization.
No If the one-touch up/down feature is inoperative for the LH front window, INSTALL a new driver door window control switch.
REFER to: Driver Door Window Control Switch (501-11 Glass, Frames and Mechanisms, Removal and Installation).
TEST for normal operation. If the concern is still present, INSTALL a new DDM .
REFER to: Driver Door Module (DDM) (419-10 Multifunction Electronic Modules, Removal and Installation). If the one-touch up/down feature is inoperative for any passenger door window using the driver window control switch only, INSTALL a new driver door window control switch.
REFER to: Driver Door Window Control Switch (501-11 Glass, Frames and Mechanisms, Removal and Installation). Otherwise, GO to E2

E2 CHECK THE SUSPECT DOOR WINDOW CONTROL SWITCH
  • Ignition OFF.
  • Carry out the component test on the suspect door window control switch.
    Refer to Wiring Diagrams Cell 149 for schematic and connector information.

Did the door window control switch pass the component test?
Yes For an inoperative RH front or rear door window, INSTALL a new PDM .
REFER to: Passenger Door Module (PDM) (419-10 Multifunction Electronic Modules, Removal and Installation). For an inoperative LH rear door window, INSTALL a new DDM .
REFER to: Driver Door Module (DDM) (419-10 Multifunction Electronic Modules, Removal and Installation).
No INSTALL a new passenger or rear door window control switch.
REFER to: Passenger Door Window Control Switch (501-11 Glass, Frames and Mechanisms, Removal and Installation).
REFER to: Rear Door Window Control Switch (501-11 Glass, Frames and Mechanisms, Removal and Installation).

PINPOINT TEST F: THE DEFROST SYSTEM IS INOPERATIVE

Refer to Wiring Diagrams Cell 56 for schematic and connector information.

Normal Operation and Fault Conditions

REFER to: Glass, Frames and Mechanisms - Vehicles With: One-Touch Open and Close Front Windows - System Operation and Component Description (501-11 Glass, Frames and Mechanisms, Description and Operation).

Possible Sources

  • Fuse
  • Wiring, terminals or connectors
  • Antenna isolator module
  • Rear window defrost grid
  • Rear window glass
  • HVAC module
  • BCM
  • BJB

Visual Inspection and Pre-checks

  • Verify BJB fuse 50 (30A) is OK.
  • Inspect the rear window defrost grid and electrical connectors for damage.
F1 CHECK THE REAR WINDOW DEFROST GRID TERMINALS FOR DAMAGE
  • Inspect the rear window defrost grid terminals and electrical connectors for damage.

Are the rear window defrost grid terminals OK?
Yes GO to F2
No REPAIR the rear window defrost grid terminal as necessary.
REFER to: Lead Terminal Repair (501-11 Glass, Frames and Mechanisms, General Procedures).

F2 CHECK THE REAR WINDOW DEFROST GRID VOLTAGE
  • Ignition OFF.
  • Disconnect: Heated Rear Window Element.
  • Start the engine.
  • Activate the rear window defrost switch.
  • Measure:
    Click to display connectors
    Positive Lead Measurement / Action Negative Lead
    Heated rear window element connector   Ground

Is the voltage greater than 11 volts?
Yes GO to F4
No GO to F3

F3 CHECK FOR VOLTAGE TO THE ANTENNA ISOLATOR MODULE
  • Ignition OFF.
  • Disconnect: Antenna Isolator Module C447.
  • Start the engine.
  • Activate the rear window defrost switch.
  • Measure:
    Click to display connectors
    Positive Lead Measurement / Action Negative Lead
      C447-1   Ground

Is the voltage greater than 11 volts?
Yes INSTALL a new antenna isolator module.
REFER to: Antenna Isolator Module (415-00 Information and Entertainment System - General Information, Removal and Installation).
No GO to F5

F4 CHECK THE REAR WINDOW DEFROST GRID GROUND
  • Ignition OFF.
  • Disconnect: Heated Rear Window Element C402B.
  • Measure:
    Click to display connectors
    Positive Lead Measurement / Action Negative Lead
      C402B-1   Ground

Is the resistance less than 3 ohms?
Yes INSTALL a new rear window glass.
REFER to: Fixed Glass (501-11 Glass, Frames and Mechanisms, General Procedures).
No REPAIR the circuit.

F5 CHECK THE REAR WINDOW DEFROST FUSE
  • Ignition OFF.
  • Inspect the BJB fuse 50 (30A).

Is the fuse OK?
Yes GO to F6
No REFER to the Wiring Diagrams manual to identify the possible causes of the circuit short.

F6 CHECK THE REAR WINDOW DEFROST SWITCH PID (PARAMETER IDENTIFICATION)
  • Start the engine.
  • Access the  HVAC  and monitor the  CC_SW_R_DEF  PID

  • Monitor the rear window defrost switch PID while pressing and releasing the rear window defrost switch.

Does the PID agree with the rear window defrost switch status?
Yes GO to F7
No GO to F8

F7 CHECK FOR BCM (BODY CONTROL MODULE) DIAGNOSTIC TROUBLE CODES (DTCS)
  • Ignition OFF.
  • Ignition ON.
  • Using a diagnostic scan tool, perform BCM self-test.

Are any BCM Diagnostic Trouble Codes (DTCs) present?
Yes
REFER to: Body Control Module (BCM) (419-10 Multifunction Electronic Modules, Diagnosis and Testing).
No GO to F9

F8 CHECK FOR CORRECT HVAC (HEATING, VENTILATION AND AIR CONDITIONING) MODULE OPERATION
  • Ignition OFF.
  • Disconnect and inspect all the HVAC module connectors.
  • Repair:
    • corrosion (install new connector or terminals - clean module pins)
    • damaged or bent pins - install new terminals/pins as necessary
    • pushed-out pins - install new pins as necessary
  • Reconnect the HVAC module connectors and all previously disconnected rear window defrost system connectors. Make sure they seat and latch correctly.
  • Operate the system and determine if the concern is still present.

Is the concern still present?
Yes CHECK OASIS for any applicable service articles: TSB , GSB , SSM or FSA . If a service article exists for this concern, DISCONTINUE this test and FOLLOW the service article instructions. If no service articles address this concern, INSTALL a new HVAC module.
REFER to: Heating, Ventilation and Air Conditioning (HVAC) Control Module (412-00 Climate Control System - General Information, Removal and Installation).
No The system is operating correctly at this time. The concern may have been caused by poor connections. ADDRESS the root cause of any connector or pin issues.

F9 CHECK FOR CORRECT BJB (BATTERY JUNCTION BOX) OPERATION
  • Inspect the BJB connectors.
  • Repair:
    • corrosion (install new connector or terminals - clean module pins)
    • damaged or bent pins - install new terminals/pins as necessary
    • pushed-out-pins - install new pins as necessary
  • Reconnect the BJB connectors and all other previously disconnected defrost system connectors. Make sure they seat and latch correctly.
  • Operate the system and determine if the concern is still present.

Is the concern still present?
Yes CHECK OASIS for any applicable service articles: TSB , GSB , SSM or FSA . If a service article exists for this concern, DISCONTINUE this test and FOLLOW the service article instructions. If no service articles address this concern, INSTALL a new BJB .
No The system is operating correctly at this time. The concern may have been caused by poor connections. ADDRESS the root cause of any connector or pin issues.

PINPOINT TEST G: THE DEFROST SYSTEM DOES NOT SHUT OFF AUTOMATICALLY

Refer to Wiring Diagrams Cell 56 for schematic and connector information.

Normal Operation and Fault Conditions

REFER to: Glass, Frames and Mechanisms - Vehicles With: One-Touch Open and Close Front Windows - System Operation and Component Description (501-11 Glass, Frames and Mechanisms, Description and Operation).

Possible Sources

  • Wiring, terminals or connectors
  • BJB
G1 CHECK THE REAR WINDOW DEFROST OUTPUT CIRCUIT FOR A SHORT TO VOLTAGE
  • Ignition OFF.
  • Disconnect: BJB C1035A.
  • Ignition ON.
  • Measure:
    Click to display connectors
    Positive Lead Measurement / Action Negative Lead
      C1035A-2   Ground

Is any voltage present?
Yes REPAIR the circuit.
No GO to G2

G2 BJB (BATTERY JUNCTION BOX) OPERATION
  • Ignition OFF.
  • Inspect the BJB connectors.
  • Repair:
    • corrosion (install new connector or terminals - clean module pins)
    • damaged or bent pins - install new terminals/pins as necessary
    • pushed-out pins - install new pins as necessary
  • Reconnect the BJB connectors and all other previously disconnected defrost system connectors. Make sure they seat and latch correctly.
  • Operate the system and determine if the concern is still present.

Is the concern still present?
Yes CHECK OASIS for any applicable service articles: TSB , GSB , SSM or FSA . If a service article exists for this concern, DISCONTINUE this test and FOLLOW the service article instructions. If no service articles address this concern, INSTALL a new BJB .
No The system is operating correctly at this time. The concern may have been caused by poor connections. ADDRESS the root cause of any connector or pin issues.

PINPOINT TEST H: ALL POWER WINDOWS ARE INOPERATIVE FROM THE DRIVER DOOR WINDOW CONTROL SWITCH

Refer to Wiring Diagrams Cell 100 for schematic and connector information.

Normal Operation and Fault Conditions

REFER to: Glass, Frames and Mechanisms - Vehicles With: One-Touch Open and Close Front Windows - System Operation and Component Description (501-11 Glass, Frames and Mechanisms, Description and Operation).

Possible Sources

  • Driver door window control switch
  • Wiring, terminals or connectors
  • DDM
H1 CHECK FOR DDM (DRIVER DOOR MODULE) DIAGNOSTIC TROUBLE CODES (DTCS)
  • Ignition ON.
  • Using a diagnostic scan tool, perform DDM self-test.

Are any DDM Diagnostic Trouble Codes (DTCs) present?
Yes REFER to the DTC Chart in this section.
No GO to H2

H2 CHECK FOR CORRECT DRIVER WINDOW OPERATION
  • Inspect the driver door window control switch connector(s).
  • Repair:
    • corrosion (install new connector or terminals - clean module pins)
    • damaged or bent pins - install new terminals/pins as necessary
    • pushed-out-pins - install new pins as necessary
  • Reconnect the driver door window control switch connector(s). Make sure they seat and latch correctly.
  • Operate the system and determine if the concern is still present.

Is the concern still present?
Yes CHECK OASIS for any applicable service articles: TSB , GSB , SSM or FSA . If a service article exists for this concern, DISCONTINUE this test and FOLLOW the service article instructions. If no service articles address this concern, INSTALL a new driver door window control switch.
REFER to: Driver Door Window Control Switch (501-11 Glass, Frames and Mechanisms, Removal and Installation).
No The system is operating correctly at this time. The concern may have been caused by poor connections. ADDRESS the root cause of any connector or pin issues.

PINPOINT TEST I: THE GLOBAL OPEN/CLOSE FUNCTION IS INOPERATIVE

Refer to Wiring Diagrams Cell 100 for schematic and connector information.

Normal Operation and Fault Conditions

REFER to: Glass, Frames and Mechanisms - Vehicles With: One-Touch Open and Close Front Windows - System Operation and Component Description (501-11 Glass, Frames and Mechanisms, Description and Operation).

Possible Sources

  • RKE transmitter
  • Door window regulator motor not initialized

Visual Inspection and Pre-checks

  • Verify the global open/close feature is enabled in the message center. Refer to the Owner's Literature.
I1 VERIFY THE RKE (REMOTE KEYLESS ENTRY) LOCK/UNLOCK FUNCTION OPERATES CORRECTLY USING ALL OF THE RKE (REMOTE KEYLESS ENTRY) TRANSMITTERS
  • Verify the RKE lock/unlock function operates correctly using all of the RKE transmitters.

Did the RKE lock/unlock function operate correctly using the RKE transmitters?
Yes INITIALIZE the inoperative door window regulator motor(s).
REFER to: Power Door Window Initialization - Vehicles With: One-Touch Open and Close Front Windows (501-11 Glass, Frames and Mechanisms, General Procedures).
No DIAGNOSE any inoperative transmitters,
REFER to: Locks, Latches and Entry Systems (501-14 Handles, Locks, Latches and Entry Systems, Diagnosis and Testing).

PINPOINT TEST J: ONE OR MORE INDIVIDUAL DEFROST GRID WIRES ARE INOPERATIVE

Refer to Wiring Diagrams Cell 100 for schematic and connector information.

Normal Operation and Fault Conditions

Defrost grid wires physically damaged can be repaired,REFER to: Heated Window Grid Wire Repair (501-11 Glass, Frames and Mechanisms, General Procedures).
REFER to: Glass, Frames and Mechanisms - Vehicles With: One-Touch Open and Close Front Windows - System Operation and Component Description (501-11 Glass, Frames and Mechanisms, Description and Operation).

Possible Sources

  • Rear window grid
Diagnostic steps are not provided for this symptom or DTC.  REFER to: Diagnostic Methods (100-00 General Information, Description and Operation).

    Description and Operation - Glass, Frames and Mechanisms - Vehicles With: One-Touch Open Driver Window - System Operation and Component Description

    S..

    Diagnosis and Testing - Glass, Frames and Mechanisms - Vehicles With: One-Touch Open Driver Window

    Global Customer Symptom Code (GCSC) Chart Diagnostics in this manual assume a certain skill level and knowledge of Ford-specific diagnostic practices...

    Other information:

    Ford Escape 2020-2024 Service Manual: Description and Operation - Body and Frame


    Body The body consists of the following: Front frame rails constructed of high-strength Dual Phase (DP) 600 steel Rear frame rails constructed of Boron ultra high-strength steel Fender reinforcement tube constructed of Dual Phase (DP) 800 high-strength steel Fender apron assembly constructed of Dual Phase (DP) 600 high-strength steel Liftgate outer panel constructed..

    Ford Escape 2020-2024 Service Manual: Removal and Installation - Automotive Audio Bus (AAB) Cable


    Special Tool(s) / General Equipment Interior Trim Remover Removal NOTE: Removal steps in this procedure may contain installation details. NOTE: The original equipment AAB cables are part of the wiring harnesses and cannot be removed. This procedure refers to replacement of the cable only by overlaying the cable. Audio front control module (ACM) to body harness cable ..

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    Adjusting the Seatbelts During Pregnancy

    WARNING: Always ride and drive with your seatback upright and properly fasten your seatbelt. Fit the lap portion of the seatbelt snugly and low across the hips. Position the shoulder portion of the seatbelt across your chest. Pregnant women must follow this practice. See the following figure.

    Ford Escape. Adjusting the Seatbelts During Pregnancy

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