Global Customer Symptom Code (GCSC) Chart
Diagnostics in this manual assume a certain skill level and knowledge of Ford-specific diagnostic practices.
REFER to: Diagnostic Methods (100-00 General Information, Description and Operation).
| Symptom | Action |
|---|---|
| Fit/Finish/Body > Water Leak > Passenger Area > Appearance | GO to Pinpoint Test A |
| Fit/Finish/Body > Water Leak > Passenger Area > Appearance | GO to Pinpoint Test B |
| Fit/Finish/Body > Water Leak > Passenger Area > Appearance | GO to Pinpoint Test H |
| Fit/Finish/Body > Water Leak > Cargo/Bed Area > Appearance | GO to Pinpoint Test F |
| Fit/Finish/Body > Water Leak > Cargo/Bed Area > Appearance | GO to Pinpoint Test K |
| Fit/Finish/Body > Water Leak > Cargo/Bed Area > Appearance | GO to Pinpoint Test L |
| Fit/Finish/Body > Noise > Instrument Panel > Always | GO to Pinpoint Test G |
| Fit/Finish/Body > Noise > Floor > Always | GO to Pinpoint Test F |
| Fit/Finish/Body > Noise > Door > Always | GO to Pinpoint Test G |
| Fit/Finish/Body > Noise > Wind > Always | GO to Pinpoint Test C |
| Fit/Finish/Body > Noise > Wind > Always | GO to Pinpoint Test D |
| Fit/Finish/Body > Noise > Wind > Always | GO to Pinpoint Test E |
| Fit/Finish/Body > Noise > Wind > Always | GO to Pinpoint Test I |
| Fit/Finish/Body > Noise > Wind > Always | GO to Pinpoint Test K |
| Fit/Finish/Body > Noise > Wind > Always | GO to Pinpoint Test L |
| Fit/Finish/Body > Noise > Wind > Always | GO to Pinpoint Test M |
| Fit/Finish/Body > Noise > Wind > Always | GO to Pinpoint Test N |
| Fit/Finish/Body > Noise > Wind > Always | GO to Pinpoint Test O |
| Fit/Finish/Body > Noise > Wind > Always | GO to Pinpoint Test P |
| Fit/Finish/Body > Noise > Wind > Always | GO to Pinpoint Test Q |
| Lighting/Glass/Vision > Mirror > Side > Loose/Attachment | GO to Pinpoint Test I |
| Lighting/Glass/Vision > Mirror > Side > Loose/Attachment | GO to Pinpoint Test J |
Symptom Chart(s)
Diagnostics in this manual assume a certain skill level and knowledge of Ford-specific diagnostic practices.
REFER to: Diagnostic Methods (100-00 General Information, Description and Operation).
Dust and Water Leaks
Most dust and water leaks occur due to missing or incorrectly installed body sealer or components. The source of the leak is detected by:
Wind noise
Most wind noise leaks occur at the corners of the windows or in the doors. Wind noise is detected by driving the vehicle at highway speeds or at speeds as specified by the customer. The vehicle should be driven in 4 different directions, with all the windows closed, the radio off and the A/C blower motor off.
Squeak and Rattle
Squeak and rattle noises are generally caused by loose parts, contact or relative movement between 2 surfaces or loose wires and connectors. The source of the noise can be detected by stopping movement of the suspect part by hand or by using dampening or low friction materials.
Symptom Chart: Body System - General Information
| Condition | Actions |
|---|---|
| Draft/wind noise and water leak around door perimeter | GO to Pinpoint Test A |
| Draft/wind noise and water leak around glass run | GO to Pinpoint Test B |
| Draft/wind noise and water leak at inner belt line | GO to Pinpoint Test C |
| Draft/wind noise and water leak at outer belt line | GO to Pinpoint Test D |
| Draft/wind noise at inner door handle/speaker opening | GO to Pinpoint Test E |
| Road noise and leaks at floor pan and grommets | GO to Pinpoint Test F |
| Rattles in body/doors and instrument panel | GO to Pinpoint Test G |
| Door drain holes collecting water | GO to Pinpoint Test H |
| Wind noise from exterior rear view mirror | GO to Pinpoint Test I |
| Rattle/vibration from exterior rear view mirror | GO to Pinpoint Test J |
| Draft/wind noise and water leak around perimeter of all fixed glass | GO to Pinpoint Test K |
| Draft/wind noise and water leak around liftgate/luggage compartment perimeter | GO to Pinpoint Test L |
| Wind noise created by airflow over or behind body panels | GO to Pinpoint Test M |
| Wind noise created by grille opening panel | GO to Pinpoint Test N |
| Wind noise from air extractor (body vent) | GO to Pinpoint Test O |
| Wind noise from bug shield/exterior windshield sun visor | GO to Pinpoint Test P |
| Wind noise from cowl panel (leaf screen) | GO to Pinpoint Test Q |
Pinpoint Tests
PINPOINT TEST A: WATER LEAK AROUND DOOR PERIMETER|
Normal Operation and Fault Conditions
REFER to: Body - Overview (501-00 Body System - General Information, Description and Operation). Possible Sources
|
||||
| A1 CHECK SEAL INSTALLATION | ||||
Was any concern found?
|
||||
| A2 CHECK SCUFF PLATE INSTALLATION | ||||
Is the scuff plate installed incorrectly?
|
||||
| A3 CHECK SHEET METAL JOINTS | ||||
Are sheet metal joints leaking?
|
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| A4 CHECK DOOR ALIGNMENT | ||||
Are door aligned incorrectly?
|
PINPOINT TEST B: WATER LEAK AROUND GLASS RUN|
Normal Operation and Fault Conditions
REFER to: Body - Overview (501-00 Body System - General Information, Description and Operation). Possible Sources
|
||||
| B1 CHECK GLASS RUN INSTALLATION | ||||
Was any concern found?
|
||||
| B2 CHECK GLASS RUN CHANNEL | ||||
Was any concern found?
|
||||
| B3 CHECK FOR MISALIGNED DOOR APPLIQUE | ||||
Is the door applique misaligned and causing glass run to twist?
|
||||
| B4 CHECK FOR DAMAGED GLASS RUN | ||||
Was any concern found?
|
PINPOINT TEST C: DRAFT/WIND NOISE AT INNER BELT LINE|
Normal Operation and Fault Conditions
REFER to: Body - Overview (501-00 Body System - General Information, Description and Operation). Possible Sources
|
||||
| C1 CHECK BELT LINE SEAL INSTALLATION | ||||
Was any concern found?
|
||||
| C2 CHECK BELT LINE SEAL FOR DAMAGE | ||||
Was any concern found?
|
PINPOINT TEST D: DRAFT/WIND NOISE AT OUTER BELT LINE|
Normal Operation and Fault Conditions
REFER to: Body - Overview (501-00 Body System - General Information, Description and Operation). Possible Sources
|
||||
| D1 CHECK BELT LINE SEAL INSTALLATION | ||||
Was any concern found?
|
||||
| D2 CHECK BELT LINE SEAL FOR DAMAGE | ||||
Was any concern found?
|
PINPOINT TEST E: DRAFT/WIND NOISE AT INNER DOOR HANDLE/SPEAKER OPENING|
Normal Operation and Fault Conditions
REFER to: Body - Overview (501-00 Body System - General Information, Description and Operation). Possible Sources
|
||||
| E1 CHECK THE WEATHERSHIELD | ||||
Was any concern found?
|
||||
| E2 CHECK THE DOOR HANDLE SEAL | ||||
Was any concern found?
|
||||
| E3 CHECK THE DOOR SPEAKER SEAL | ||||
Was any concern found?
|
PINPOINT TEST F: ROAD NOISE AND LEAKS AT FLOOR PAN AND GROMMETS|
Normal Operation and Fault Conditions
REFER to: Body - Overview (501-00 Body System - General Information, Description and Operation). Possible Sources
|
||||
| F1 CHECK FOR MISSING, DAMAGED OR INCORRECTLY INSTALLED PLUGS OR GROMMETS | ||||
Was any concern found?
|
||||
| F2 CHECK FOR MISSING MASTIC INSULATORS OR BODY INSULATORS | ||||
Are the mastic or body insulators missing?
|
PINPOINT TEST G: RATTLES IN BODY/DOORS AND INSTRUMENT PANEL|
Normal Operation and Fault Conditions
REFER to: Body - Overview (501-00 Body System - General Information, Description and Operation). Possible Sources
|
||||
| G1 CHECK FOR LOOSE WIRES/CABLES | ||||
Are there any loose wires/cables?
|
||||
| G2 CHECK FOR LOOSE COMPONENTS IN DOOR WELLS AND QUARTER TRIM PANELS | ||||
Are there any loose objects or components found?
|
||||
| G3 CHECK FOR BUZZING SOUND FROM INSTRUMENT PANEL COMPONENTS | ||||
Was any concern found?
|
PINPOINT TEST H: WATER COLLECTING IN DOORS|
Normal Operation and Fault Conditions
REFER to: Body - Overview (501-00 Body System - General Information, Description and Operation). Possible Sources
|
||||
| H1 CHECK FOR CLOGGED DOOR DRAINS | ||||
Are door drains blocked or clogged?
|
PINPOINT TEST I: WIND NOISE FROM EXTERIOR REAR VIEW MIRROR|
Normal Operation and Fault Conditions
REFER to: Body - Overview (501-00 Body System - General Information, Description and Operation). Possible Sources
|
||||
| I1 CHECK EXTERIOR REAR VIEW MIRROR MISALIGNMENT | ||||
Was any concern found?
|
||||
| I2 CHECK FOR FOLDED OR MISALIGNED MIRROR SAIL GASKET | ||||
Is the mirror sail gasket folded or misaligned?
|
||||
| I3 CHECK MIRROR HOUSING TRIM CAPS FOR INCORRECT INSTALLATION | ||||
Was any concern found?
|
PINPOINT TEST J: RATTLE/VIBRATION FROM EXTERIOR REAR VIEW MIRROR|
Normal Operation and Fault Conditions
REFER to: Body - Overview (501-00 Body System - General Information, Description and Operation). Possible Sources
|
||||
| J1 CHECK FOR LOOSE EXTERIOR REAR VIEW MIRROR MOUNTING BOLTS | ||||
Are the exterior rear view mirror mounting bolts loose?
|
||||
| J2 CHECK FOR BROKEN EXTERIOR REAR VIEW MIRROR COMPONENTS | ||||
Are the exterior rear view mirror mounting components broken?
|
||||
| J3 CHECK FOR AFTERMARKET COMPONENTS INSTALLED ON THE VEHICLE | ||||
Are there any aftermarket components installed?
|
PINPOINT TEST K: DRAFT/WIND NOISE AND WATER LEAK AROUND PERIMETER OF ALL FIXED GLASS|
Normal Operation and Fault Conditions
REFER to: Body - Overview (501-00 Body System - General Information, Description and Operation). Possible Sources
|
||||
| K1 CHECK THE A-PILLER MOLDING | ||||
Was any concern found?
|
||||
| K2 CHECK THE WINDSHIELD/REAR WINDOW GLASS INSTALLATION | ||||
Was any concern found?
|
||||
| K3 CHECK THE SEALS | ||||
Was any concern found?
|
||||
| K4 CHECK THE HIGHMOUNTED STOPLAMP | ||||
Was any concern found?
|
PINPOINT TEST L: DRAFT/WIND NOISE AND WATER LEAK AROUND LIFTGATE/LUGGAGE COMPARTMENT PERIMETER|
Normal Operation and Fault Conditions
REFER to: Body - Overview (501-00 Body System - General Information, Description and Operation). Possible Sources
|
||||
| L1 CHECK SEAL INSTALLATION FOR DAMAGED OR IMPROPER INSTALLATON | ||||
Was any concern found?
|
||||
| L2 CHECK THE SCUFF PLATE | ||||
Was any concern found?
|
||||
| L3 CHECK THE LIFTGATE/LUGGAGE COMPARTMENT DOOR ALIGNMENT | ||||
Was any concern found?
|
PINPOINT TEST M: WIND NOISE CREATED BY AIRFLOW OVER OR BEHIND BODY PANELS|
Normal Operation and Fault Conditions
REFER to: Body - Overview (501-00 Body System - General Information, Description and Operation). Possible Sources
|
||||
| M1 CHECK BODY PANEL MISALIGNMENT | ||||
Are any body panels found misaligned?
|
||||
| M2 CHECK FOR AFTERMARKET COMPONENTS INSTALLED ON THE VEHICLE | ||||
Are there any aftermarket components installed?
|
||||
| M3 CHECK WIND NOISE AT HIGHWAY SPEEDS | ||||
Was the wind noise replicated?
|
PINPOINT TEST N: WIND NOISE CREATED BY GRILLE OPENING PANEL|
Normal Operation and Fault Conditions
REFER to: Body - Overview (501-00 Body System - General Information, Description and Operation). Possible Sources
|
||||
| N1 CHECK THE GRILLE OPENING PANEL INSTALLATION | ||||
Was any concern found?
|
||||
| N2 CHECK FOR COMPONENT IMPERFECTIONS | ||||
Was any concern found?
|
||||
| N3 CHECK FOR DAMAGED GRILLE OPENING PANEL | ||||
Was any concern found?
|
PINPOINT TEST O: WIND NOISE FROM AIR EXTRACTOR (BODY VENT)|
Normal Operation and Fault Conditions \REFER to: Body - Overview (501-00 Body System - General Information, Description and Operation). Possible Sources
|
||||
| O1 CHECK THE AIR EXTRACTOR HOUSING INSTALLATION | ||||
Was any concern found?
|
||||
| O2 CHECK THE AIR EXTRACTOR HOUSING FOR DAMAGE | ||||
Was any concern found?
|
PINPOINT TEST P: WIND NOISE FROM BUG SHIELD/EXTERIOR WINSHIELD SUN VISOR|
Normal Operation and Fault Conditions
REFER to: Body - Overview (501-00 Body System - General Information, Description and Operation). Possible Sources
|
||||
| P1 CHECK FOR AFTERMARKET INSTALLATION | ||||
Are any aftermarket accessories found?
|
||||
| P2 CHECK FOR INCORRECT INSTALLATION OR DAMAGE | ||||
Was any concern found?
|
PINPOINT TEST Q: WIND NOISE FROM COWL PANEL (LEAF SCREEN)|
Normal Operation and Fault Conditions
REFER to: Body - Overview (501-00 Body System - General Information, Description and Operation). Possible Sources
|
||||
| Q1 CHECK LEAF SCREEN RUBBER LIP INSTALLATION | ||||
Was any concern found?
|
Description and Operation - Body - OverviewWhat Is the Master Access Code
The master access code is a factory-set five-digit entry code. You can operate the keypad with the master access code at any time. The master access code is on the owner’s wallet card in the glove box and is available from an authorized dealer.
Displaying the Master Access Code
To display the factory-set code in the information display:
